Job Description:
- Manage a Team: Train new joiners to the team on the processes and tools used to onboard vendors, and continuously look for ways to improve onboarding executives’ productivity.
- Performance Tracking: own reports/dashboards on Salesforce, measuring different onboarding KPIs. Ability to spot blockers in the process through reports, investigate on the root cause, and deploy members of the team to resolve them.
- Own Onboarding Processes: keep a document repository for best onboarding practices, training decks and materials, constantly updating them when there are UX or system updates.
- PIC for Onboarding Systems and Tools: become the point of contact for onboarding systems/tools used by foodpanda, working with regional and global teams to improve them for the local market.
- Innovation and Automation: develop new ways of training vendors to promote vendor operational excellence.
- Adoption: adopt the regional content SOP and localize to align with country content requirements and maintain the content consistency.
This post is only for UMT students (Current/Alumni), no outsider will be entertained via this portal.