Job Description:

• In this role, you will be managing customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
• To do well in this role you need to remain calm with customers. You will work closely with our customers to understand their concerns and make sure to give them the best services. You will also ensure the quality and timely delivery for orders placed on LAAM.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• You care about the end result of your work. You have a good, critical eye for details and are obsessed with excellence

What we offer

• Jump on a massive opportunity for growth with our company in its early stage
• Phenomenal Leadership (with experience at top technology companies like Microsoft and Facebook)
• Collaborative work environment. We believe in enjoying work while also making an impact.
• Own your work - let your influence and expertise shine here. We want to hear your ideas.

This post is only for UMT students (Current/Alumni), no outsider will be entertained via this portal.