Job Description:

• Promoting the benefits of giant’s product range to prospective leads
• Meeting minimum KPIs in terms of conversion rates, activity and completed registrations
• Ensuring information is provided in a compliant manner by following Company policy and adhering to industry and statutory legislations. 
• Liaising with colleagues, management, internal department, external employment agencies and/or hirers on the client’s behalf to resolve queries. 
• Objection Handling - respond promptly to customer enquiries, handle and resolve customer complaints at enquiry stage
• Obtain and evaluate all relevant information to handle product and service enquiries
• Go the “extra mile” by providing a great service on the products we offer 
• Handling enquiries via incoming calls, updating client accounts and dealing with correspondence

This is not a complete statement of all duties and responsibilities of this post. The post holder may be required to carry out any other duties as directed by the Manager and Organisation.

This post is only for UMT students (Current/Alumni), no outsider will be entertained via this portal.