Job Description:

• Answering customer inquiries, entering and successfully processing orders.
• Investigating customer problems and/or complaints to successful resolution.
• Helps in expediting orders as required.
• Provide expert answers to questions about products, pricing and availability.
• Capture clients’ comments and feedback regarding market trends and pricing.
• Communicate with customers via phone, email and chat.
• Solve customer problems and find best possible solutions.
• Respond to shipping inquiries and answer order status questions.
• Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.
• Sales, customer support and follow up through telephone, chat email along with interdependent coordination.

Skills Required:

• The resource must be fluent in English language.
• The resource should have confident personality.
• Should have ability to meet his monthly sales target.
• Working effectively in a team environment to meet goals and objectives.
• Should have experience of US, UK, Canadian & Australian campaigns.
• Outbound and inbound call center experience would be added value.

Experience:

•   Fresh - 3 years of experience in call center industry.

Job Location: Blue Group of Companies, Tech Society, Commercial Area, Canal Bank Road, Lahore.

This post is only for UMT students (Current/Alumni), no outsider will be entertained via this portal.