• Answer calls and provide the required information by resolving queries. This task is performed by following standards of the company and maintaining premium quality of services.
• Coordinate with the clients, try to know their concerns by avoiding any interruption in conversation, etc.
• Facilitate sales of all products and services according to the client's needs
• Address all complaints of the customers and make sure that they are resolved in time and within the given guidelines
• Perform troubleshoot when required
• Assist and guide customers with all the required knowledge of the services and goods. Prepare bills and make repairs if required.
• Supervise the unresolved complaints and ensure that they are resolved in the given time frame by keeping the needs of the customer in mind.
• Analyze the client's requirement after conversation with them and recommend products, plans or services that will match their needs
• Keep a track of the potential customers and their requirements
• Take follow up of all outbound calls
• Ensure premium level of client satisfaction in one phone call

This post is only for UMT students (Current/Alumni), no outsider will be entertained via this portal.