Coeus Solutions
Coeus Solutions GmbH Ltd, one of the world’s leading multinational technology corporation has announced its plan to list into Pakistan Stock Exchange (PSE) in first quarter of 2022 with support of KASB Securities and the update has already interested a lot of local & foreign investors.
Established in 2008 in Munich of Germany & Lahore of Pakistan, it has established a significant footprint in Germany by providing clients with software solutions and creating remote-work enabling environments. It is also known for producing Germany’s largest customer reviews and ratings platform having more than 30,000 customers throughout Europe.
Adding more, the 2021 Customer Experience (CX) Report of Coeus Solutions Ltd is released covering more than 10,000 businesses - large and small both. The key findings are as followed:
1. Growth in the number of feedback collected by businesses as spike was observed in e-commerce in last two years.
2. Tracking customer satisfaction has become the most important initiative for companies
3. Businesses are tracking customer feedback not only for internal purposes but also for online reputation management through reviews and other online platforms such as Google, Facebook and etc.
4. In Pakistan, most of companies and start-ups have customer experience management programs but nothing formal & concrete. Same was witnessed in Middle & Far East regions too.
