Systems Support Engineer reports to Manager IT, he is responsible for 1st Level Support for Systems related issues, Maintaining Systems & Security Company-wide. This includes LAN, Active Directory, Proxy, Email Server, Antivirus and Security.

Key Responsibilities and Duties/Results Expected/KPI

• Manage workflow and service request through Client’s call ticketing system
• Software installation, configuration, and troubleshooting for end-users
• Performance of IT supports duties as defined by the appropriate I.T Support team leader.
• Network printer installation/configuration
• General Desktop Support/Project Coordination/Move activities
• Monitor, analyze and address reliability and performance issues
• Analyze problems, develop creative solutions and assess risks/benefits
• Assess and address compliance with applicable IP Policies, Standards, and Technical controls.
• Document supported system and application procedures and processes.
• Staffing the help desk as needed.
• Keep abreast of technology changes and Client's operating environment changes to assess potential
• Should be responsible to comply with the standards within the company for e.g. ISMS, HIPPA, etc.
• To report security weaknesses/incident through Information security incident & weakness reporting mechanism.

Competencies and Critical Success Factors

Values, Ethics and Professionalism

• Demonstrating professional integrity by modeling Sybrid’s values and ethical standards.
• Demonstrating initiative, consistency, transparency, personal accountability and reliability to meet work demands according to the highest standards.
• Demonstrating the highest level of business ethics and consistently adheres to and promotes key values and principles in all business and personal transactions.
• Demonstrating resilience, drive, commitment to results and responsibility y for own actions

Resilience

• Showing persistence, perseverance, and determination.
• Demonstrating adaptability and flexibility in overcoming challenging situations.
• Showing resolve in searching for alternative solutions to problems.

Results Orientation

Maintaining focus on those activities that have the greatest impact on meeting work commitments.

Continuous Learning

• Proactively seeking performance feedback and identifies approaches to improve own and others’ performance and learning.
• Taking personal responsibility to grow and change.
• Supporting opportunities for positive change and actively looks for ways to improve what they do.
• Consistently coaching and developing team members by articulating key expectations, identifying strengths and development needs and provide ongoing support to maximize performance.