The Role:

Mace Engineering Technology is currently seeking the services of a highly motivated and energetic person as a Technical Support Executive. This role will require the experience of working in a fast-paced and hands-on environment.

Key Responsibilities of the Role:

• Ensure high levels of customer satisfaction through excellent sales service.

• Identify and assess customers’ needs to achieve satisfaction.

• Follow communication procedures, guidelines and policies.

• Provide accurate, valid and complete information by using the right methods/tools.

• Ascertain customers’ needs and wants.

• Recommend and showcase items that match customer needs.

• Manage point-of-sale processes.

• Keep up to date with product information.

• Accurately describe product features and benefits.

Qualification, Experience and Skills required:

• Outstanding verbal and written English communication skills.

• Functioning knowledge of automotive engines and systems is preferred.

• Self-motivated, focused and a dependable team member.

• Extensive computer abilities including Excel.

• Excellent interpersonal proficiency and manner.

• Familiar with the necessities of customer support and sales-related positions.

• Drive and passion to become highly skilled at the level we necessitate.

• Technical or engineering qualifications and an avid interest in performance motor vehicles and motorsport.