Job Description:
- Manage appointments/complaints/ information queries which lands at our helpline (042-111-678-711) and on website www.punjab.vics.pkof the customers.
- Handle call backs to the customers.
- Manage call logs entries in both excel, CRM on daily basis and prepare reports on monthly basis.
- Feedback forms collection from Stations & take necessary action.
- Escalations to customers feedback, information or complains to relevant departments/stations.
- Follow the duty roaster assigned by the manager.
- Follow company policies and SOPs to perform job on day to day basis.
- Make follow ups on customer requests/complaints.
- Prepare file records of Appointments/feedback forms/ off road data history etc.
- Escalate irritate customers to the manager or relevant departments.
- Any other special assignments related to daily operations.
- During downtime period of CMS (Call Management System) inform to the INTELLICON (vendor) immediately and shift to VPN to handle helpline.
This post is only for UMT students (Current/Alumni), no outsider will be entertained via this portal.
