CSO (Customer Services Officer) - Expired

Category: Automobiles Job Type: Full Time
Career Level: Entry Level (Less than 2 years of Experience) Total Position: 2
Education: B. Com
Skills: Customer Services
Gender: Female Require Travel: No
Minimum Experience: Less than 1 Year Shift Timing: First Shift (Day)
Salary Range: Confidential Apply By: 3/31/2022
Job Location: Lahore

Job Description:

  • Manage appointments/complaints/ information queries which lands at our helpline (042-111-678-711) and on website www.punjab.vics.pkof the customers.
    • Handle call backs to the customers.
    • Manage call logs entries in both excel, CRM on daily basis and prepare reports on monthly basis.
    • Feedback forms collection from Stations & take necessary action.
    • Escalations to customers feedback, information or complains to relevant departments/stations.
    • Follow the duty roaster assigned by the manager.
    • Follow company policies and SOPs to perform job on day to day basis.
    • Make follow ups on customer requests/complaints.
    • Prepare file records of Appointments/feedback forms/ off road data history etc.
    • Escalate irritate customers to the manager or relevant departments.
    • Any other special assignments related to daily operations.
    • During downtime period of CMS (Call Management System) inform to the INTELLICON (vendor) immediately and shift to VPN to handle helpline.

This post is only for UMT students (Current/Alumni), no outsider will be entertained via this portal.