Duties and Responsibilties:

• Accurately processing all contracts, extensions or amendments received, ensuring that service level agreements are met and maintained 
• Responding appropriately to all emails received, offering assistance to agencies or other departments where necessary
• Returning contracts to agencies 
• Fielding all internal and external telephone calls to the department, resolving queries and providing support
• Responding to agency feedbacks via the OCP system
• Creating new end client contracts/’small agency without terms’ contracts and returning to the appropriate party 
• A thorough working knowledge of the Agency Workers Regulations and ES Admin’s policies and processes with regards to this 
• Taking responsibility for personal workload, including following up queries, on hold contracts and requests for AWR information
• Authorising and signing contracts received in line with our agreed turnaround times. 
• General administration including filing and shredding 
• Complying with company Information Security and Quality policies 

This post is only for UMT students (Current/Alumni), no outsider will be entertained via this portal.