Job description:

• Responsible for handling and managing customer communication via digital platforms and website
• Quickly develops strong understanding of the business and company products/policies to professionally assist the customers in their queries
• Needs to have a goof follow up/ co-ordination with concerned department to ensure that customer has best possible experience with the brand
• Identify the improvements in overall community management process and suggest a way forward to implement them

Job Time:

The job will be on rotation. Candidate has to be work in any of the three shifts mentioned below assigned by his team lead. 09:00AM-05:30PM 05:30PM-01:00AM 01:00AM-09:00AM

Working days: Six

Benefits:

Free lunch , tea / coffee with sandwich cookies etc

This post is only for UMT students (Current/Alumni), no outsider will be entertained via this portal.