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Job Description

Roles and Responsibilities:

• Ensure effective and efficient handling of customers in the branch and provide them services according to the laid down service and quality indicators.
• Handle account opening and its related processes.
• Manage customer correspondence.
• Review and monitor the service indicators assigned to the branch and take effective steps for its achievement.
• Guide walk in customers for loans to the sales office.
• Coordinate all communications pertaining to staff within the branch and with the head office.
• Prepare tax and other reports for further submission to CSM and Head Office.
• Ensure verification of the entire inventory of Fixed Assets by physical check once a year and reconcile fixed assets register.
• Maintain the leave register.
• Maintain records of all kinds of correspondence, circulars etc.
• Be the custodian, along with the other officer, of security stationary/cheque books.
• Be the owner of the administrative support to the branch needs in term of the staff facilities and customer management.
• Back up of Cash Teller.
• Managing incoming calls and customer service account inquiries on account balances, transaction details, statements and schedule of charges.
• Handle customer complaints, provide appropriate solutions and alternatives within TAT. • Open/Closure of accounts.
• Refer customers to appropriate banking services and representatives.
• Issuance of cheque books, Bankers Cheques and TDR’s.
• Custodian of received cheque books and ATM cards.
• Input data for account opening, cheque book issuance and TRD issuance.
• Handling Keys in absence of Teller.
• Any other responsibility assigned by CSM/BM/RCSM.

This post is only for UMT students (Current/Alumni), no outsider will be entertained via this portal.