Overview:

Email/Chat Support Specialist will assist our international customers with their queries/concerns and provide an accurate resolution as per the defined processes via email & chat.

Responsibilities

• Handle Queries, Requests and Complaints from customers tactfully
• Follow standard processes and procedures when it comes to providing the solution
• Provide Customer service at every interaction, ensuring end to end resolution by taking complete ownership for the customer in every transaction.
• Achieve superior customer engagement and ensure a significant improvement in customer experience.
• Must be able to overcome objections and handle customer pushbacks

Why Mindbridge?

At Mindbridge we train you to be the best. We invest in you to reach your potential because we realize that our success is based on YOU. By choosing Mindbridge, you get an opportunity to work for global brands and worldwide leaders in various industries. You learn by interacting with foreign customers, gaining experience communicating with them, and expanding knowledge by utilizing their most advanced systems. You are able to work in a global environment which is truly a great advantage for people who want to learn from the best and improve themselves.

Here are some of the things we do to enable our employees to do their best work and live a peaceful life.

• Leave Encashment
• Paid new hire training
• On job trainings
• State of the art infrastructure
• Flexible working hours
• Performance rewards
• Internal promotions
• Option to choose from 3 different office locations in Lahore

This post is only for UMT students (Current/Alumni), no outsider will be entertained via this portal.