Job Responsibilities:

• Providing BPO services to our US Clients
• Providing support to clients by effectively handling email
• Completing tickets assigned for data entry
• Maintaining accuracy and speed for the data entry assignments
• Communication / Interacting with clients
• Discussing complicated matters with the Manager, team leaders and other professionals effectively to settle and understand the important issues.
• Making strategies and ensuring for lessening the number of mistakes or errors so has to monitor day to day.
• Responsibility also includes carrying out the professional services, like legal services, business and analytical research and analysis.
• Providing effective client service such as handling complicated queries, issues, complaints, and questions.
• Managing the work on daily basis
• Setting the effective goals aiming for better quality, escalating sales, high speed and efficiency.
• Covering backup support of other team members in order to meet daily targets and client satisfaction
• Ensuring better collaboration, motivating and inspiring in the team
• It is the major responsibility is to learn quickly and participate in continues learning program

Skills and Specifications:

• Following skills and specifications are required:
• Should be an excellent English communicator specially in terms of speaking and writing.
• Should have excellent basic computer knowledge
• Should have good skills in MS Office o Should have effective presentation skills
• Should have ability to communicate, interact with US clients and making sure client satisfaction
• Should have good analytical skills and ability to understand complicated matters
• Preferably should have basic understanding of legal services, insurance, general business principals, analytical research and analysis
• Should have skills in handling complicated queries, issues, complaints, and questions.
• Strong commitment and passion required to complete daily targets and objectives
• Should have ability to understand and quickly learn how to perform quality work performing job on high speed and efficiency
• Should have impressive collaboration and team management skills
• Should have strong passion to learn and adapt new learnings
• Exploring and continuously improving understanding of the relevant domains
• Needs to be very patient and motivated to perform extra work and to work on flexible timing if required
• Experience in customer support or BPO services will be preferred

Education and Qualifications:

Minimum Bachelor’s degree completed in any field including business IT, engineering, or commerce from an accredited institution.

Fast Career Progression& Attractive Salaries:

For the first three months during training and probation period, Monthly Gross Salary starting from Rs. 30,000/- minimum plus Monthly Performance Bonus of Rs. 10,000/- and title will be Trainee BPO Associate o After 3 months or probation confirmation, you salary will be revised to Rs. 45,000/- plus Monthly performance bonus will be Rs. 15,000/- and promoted as BPO Associate