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Primarily responsible for efficient and effective analysis and resolution of customer issues related to software products.
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Providing quality Customer Services to overseas and local clients via different communication channels.
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Correspondence with clients & inter-departmental communication.
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Data Preparation for analysis purpose / Entry Services.
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Technical Support Services (Level 1 & 2) through log data.
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Onsite/Remote Product Trainings, installations & troubleshooting
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Handling Client calls for product info. & Technical support.
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Preparing/escalating regular progress reports to higher management.
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Log, identify, analyze, and resolve customer issues related to software products
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Identify common issues and provide feedback for improvement to supervisor(s) and relevant stakeholders.
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Email and JIRA ticket based support personnel for configuration.
