Technical Product Support (Level 1) - Expired

Category: Computer Software, Web Development & Information Technology Job Type: Full Time
Career Level: Entry Level (Less than 2 years of Experience) Total Position: Not Specified
Education: BSCS / Software Engineer
Skills: Communication Skills
Gender: No Preference Require Travel: No
Minimum Experience: 1 Year + Shift Timing: First Shift (Day)
Salary Range: Confidential Apply By: 12/10/2022
Job Location: Lahore

Job Description

  • Primarily responsible for efficient and effective analysis and resolution of customer issues related to software products.

  • Providing quality Customer Services to overseas and local clients via different communication channels.

  • Correspondence with clients & inter-departmental communication.

  • Data Preparation for analysis purpose / Entry Services.

  • Technical Support Services (Level 1 & 2) through log data.

  • Onsite/Remote Product Trainings, installations & troubleshooting

  • Handling Client calls for product info. & Technical support.

  • Preparing/escalating regular progress reports to higher management.

  • Log, identify, analyze, and resolve customer issues related to software products

  • Identify common issues and provide feedback for improvement to supervisor(s) and relevant stakeholders.

  • Email and JIRA ticket based support personnel for configuration.

This post is only for UMT students (Current/Alumni), no outsider will be entertained via this portal.