Job Description - Service Delivery Coordinator
Key Responsibilities
- Task adherence to budget, schedule and scope.
- Submit task / project deliverables, ensuring adherence to quality standards.
- Global Resource Management and pooling sufficient data of international engineer’s/human resources.
- Establish and execute a task / project communication plan.
- Keep the portal updated on daily basis.
- Day to day management of various projects control processes, including deliverable configuration management, issue and risk management, resource management and quality management.
- Complete ownership of position / assigned work and tasks (from the origin till execution i.e. Booking, Execution, Billing and escalation, if any) with high spirit.
- Managing all the required database for clients/engineers related to the required project or task.
Technical Skills:
- Respond Customer via emails in given SLA, Follow up customer calls where necessary.
- Ticket generation on incident management.
- Coordinate internally with team on open cases & provide updates.
- Able to understand customer issue & guide according to process & policies.
Soft Skills:
- Microsoft Office Suite.
- Email Etiquettes.
- Positive Attitude and pro-activeness.
- Good communication skills (Written & Spoken).
- Being able to deal with all types of people.
- Knowledge of customer service principles and practices.
Education: BBA, BS Management/Project Management
Experience: 1-2 years
Location: Gulberg, Lahore
Salary: 55k-60k
